Frequently Asked Questions
Everything you need to know about our luxury home fragrances and skincare.
What is the typical shipping time for orders?
Standard orders are processed within 2-3 business days. Depending on your location, shipping typically takes between 5 to 7 business days via ground service.
Are your candles made from natural ingredients?
Yes, our candles are handcrafted using a high-quality soy wax blend and perfume-grade fragrance oils to ensure a clean, long-lasting burn.
What is your return policy for home goods?
We accept returns on unused and unopened products within 30 days of purchase. Please note that for safety and hygiene reasons, used candles and apothecary items cannot be returned.
How can I ensure my candle burns evenly?
To prevent tunneling, always trim the wick to 1/4 inch before lighting and allow the wax to melt completely across the surface during the first burn.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping rates and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.